Frequently Asked Questions

Everything you need to know about shopping with the Houses of Parliament Shop.

Where do you deliver to?

We offer worldwide shipping. Delivery times and costs vary depending on the destination and the weight of your order. Standard UK delivery typically takes 3-5 working days.

Are your products officially licensed?

Yes, all our products are official Houses of Parliament merchandise. Many items, such as our exclusive chinaware and stationery, are designed specifically for the UK Parliament.

What is your return policy?

You can return any unused items in their original packaging within 30 days of receipt for a full refund. Please note that certain items, such as perishable goods or earrings, are non-returnable for hygiene reasons.

Can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Do you offer a gift-wrapping service?

Yes, we offer a premium gift-wrapping service for most items. You can select this option at checkout and include a personalized message for the recipient.